Who We Are

Our Leadership Team

Susan Shorters, CPC, President & CEO

Susan Shorters has over 30 years of experience in program development, project management, grant management, event planning, writing, building and leading teams. Her breadth of experience crosses government agencies, corporate entities, nonprofits, community organizations, foundations, and underserved populations. She specializes in capturing stories, including promising practices and successes of programs, projects, and initiatives.

She founded HIP in 2009 in order to provide a full-service management consulting firm that specializes in project management, program development, analysis, and a variety of writing services.

Her diverse background includes leadership in projects and teams for the National Faith-Based Academy at the National Congress for Community Economic Development (NCCED) and Emerging Leaders Program (ELP). She has led implementations for workforce development, employer engagement, national conferences, customized training programs, public policy forums, and has previously managed account portfolios and trained staff for Xerox Corporation. She is a trusted and compelling leader that inspires and promotes her personal philosophy for positive impact on people, projects, and performance.

Katherine Limon, PMP, Sr. Director of Projects

Katherine Limon started her career in print journalism, which led to roles in the communications and project management fields for nonprofits and private firms. She joined HIP in March 2017, providing project management support across many projects. In addition, Katherine assists with business development and operational activities.

Prior to HIP, Katherine supported the Office of Job Corps at the U.S. Department of Labor as a consultant for 11 years. During this time she contributed to the career technical training team in career pathways development, policy development, pilot projects, and data management. Katherine has a Bachelor of Arts in Journalism from the University of Nevada, Reno, and an MA in Intercultural Relations from the School for International Training.

Katherine has dedicated her career to bringing a voice to workforce development and youth empowerment issues through impactful projects and stories.

Bob Levy, Business Development Manager

Since July 2016, Bob has supported HIP in business development and recruiting efforts. Before joining HIP, he worked at Performance Excellence Partners (PEP), managing 14 task teams for a multi-year small business contract with the U.S. Department of Energy (DOE), Office of Nuclear Energy (NE). Bob had regular client-facing contact with the NE COR and senior officials, managing PEP teams at DOE headquarters and offsite. During that contract period, PEP earned exceptional CPARS, and the Woman-Owned Small Business of the Year Award.

Bob’s prior management consulting experience included working for a DOE-awarded small business, TMS. In 2007, an investor bought TMS and other firms to form NISC, which IBM later acquired. In seven years with the three firms, he led teams supporting the same DOE clients. Before consulting, Bob worked 30 years in the justice field, including executive-level roles at one national nonprofit and two state governments. Bob holds an MA in Human Relations and Corrections, and a BA degree in Psychology.

Karen Williamson, Program Analyst/Business Development Support

Karen Williamson brings over 40 years of marketing, program management, business development, and communications experience in the health care, telecommunications, consumer goods, and government services sectors. She couples strategic thinking with a solid understanding of the diverse environments in which she has worked with Fortune 500 corporations, startups, corporations, nonprofits, and the Executive Branch of the federal government, including The White House.

Karen holds an MBA in Marketing from the University of Chicago Booth School of Business and a BA degree in Economics from Wellesley College. She currently serves on the board of the Center for Nonprofit Advancement and formerly served and held office on the boards of the YWCA National Capital Area, Green Door, MedStar Health Research Institute, Wellesley College Board of Trustees, and Wellesley College Alumnae Association.

Malcolm Randall, Solutions Architect

Malcolm Randall brings a versatile and valuable skill set to the HIP team. After joining HIP in 2021 as Brand Strategist, spearheading the successful redesign and relaunch of the website; and leading HIP’s digital marketing strategy, Malcolm now serves as Solutions Architect—developing agile technical solutions to business needs. Malcolm’s decade of digital marketing experience has led him to focus on data analysis, systems administration, and other translatable IT skills; while his proficiency in communications and graphic design enable him to translate technical concepts in ways that are easily understood.

Prior to HIP, Malcolm worked in the nonprofit sector, developing professional networks, organizing national conferences, and helping raise money for important causes. He attributes the core of his professional work ethic to his fulfilling internship experience working for a nonprofit start-up as an undergrad student. Malcolm is a graduate of Miami Dade College and a proud alumnus of Pensole Design Academy (now Pensole Lewis College of Business & Design).

Rachael Limon, PMP, MArketing & content strategist

Rachael Limon brings innovative ideas and experience to HIP’s MarCom Team by delivering practical and effective applications for optimum performance. Her dedication to her craft and customers helps High Impact Partners reach mission goals. She has worked in various industries such as hospitality, aerospace, healthcare and government. As a content writer for HIP, she capitalizes on her experience by representing diverse perspectives, analyzing best practices, and communicating strategic thinking.

Teri McMillian, Accounting and Administrative Manager

Teri McMillian is an accounting specialist with over 25 years of experience. She has a passion for her clients and compliments her accounting and bookkeeping skills with a well-rounded expertise in human resources. Teri is well regarded for her high-level customer service skills. She’s also an expert in the Microsoft Software Suite and QuickBooks.